Like all residential care homes, Grafton Lodge is regularly inspected by the government’s Care Quality Commission (CQC), the official independent regulator of health and social care in England, who conduct highly detailed investigations into all aspects of the home’s operations and management.
How the CQC make their assessments
CQC makes unannounced inspection visits on a regular basis, the most recent inspection was January 16th 2020. They examine our records, make observations and talk to residents, relatives, staff and local professionals to make their formal assessment in accordance with Key Lines Of Enquiry (KLOEs).
They ask 5 questions – Is the service SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED?
You can find further information about this process on the CQC website. Full details of Grafton Lodge’s official CQC inspection reports, including downloadable files, can be found on the Grafton Lodge pages of the CQC’s official website when you click the ‘See the Report’ link. We strongly recommend that you study the very detailed 18-page official CQC Report, to gain an independent opinion about how we run Grafton Lodge, and to see what our residents and their relatives told the CQC about our service.